Last updated: 10 November 2026
1 ABOUT THESE TERMS
1.1 These terms apply to your access and use of the Robot Lawyer website (the Website) and, if you take out a paid plan with us, to your Subscription (see section 5). You should also review our Privacy Notice (https://robotlawyer.co/privacy), which explains what personal data we collect when you use our Website.
1.2 By accessing our Website, you acknowledge that these terms are legally binding. If you don't agree with any of these terms, you should stop accessing and using our Website.
1.3 At checkout, these terms are called our Terms of Service. In these terms, "section" means one of the numbered sections below (for example, section 5), and "clause" means a numbered paragraph within a section (for example, clause 5.9).
2 ABOUT US
2.1 We are Robot Lawyer Limited (trading as Robot Lawyer), a company registered in England and Wales under company registration number 14845444. Our registered office is at Studio 15, 113 Liverpool Road Studios, Liverpool Road, Liverpool, L23 5TD.
2.2 If you have any questions about the Website or your Subscription, please contact us by sending an email to contact@robotlawyer.co.
3 USING THE WEBSITE
3.1 We reserve the right to suspend the operation of our Website at any time. We may also restrict access to some parts of our Website to users who have registered with us.
3.2 You are responsible for maintaining your own internet connection for accessing the Website.
3.3 As a condition of your use of the Website, you agree not to: 3.3.1 misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack); 3.3.2 attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website; or 3.3.3 remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code or data, copyright, trade mark, or other proprietary notices, labels or copy protection software contained on the Website.
3.4 We may prevent or suspend your access to the Website if you do not comply with these terms or any applicable law.
3.5 We may suspend or terminate access or operation of the Website at any time as we see fit. If you have a Subscription, clauses 5.34 and 5.35 explain when we may end it and what happens if we stop offering the service.
3.6 We do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted or error-free.
3.7 Documents created without a paid plan or on the Essentials plan are not individually checked by a solicitor. On the Verified plan, your finished documents are checked by a solicitor qualified in England and Wales, as described in clause 5.9. Our solicitors are qualified in England and Wales only. If your document is governed by the law of another country, including Scotland or Northern Ireland, we recommend that you also have it checked by a lawyer qualified in that country. We do not guarantee the legal accuracy or validity of any document under the law of any country other than England and Wales.
3.8 Robot Lawyer Limited does not offer legal advice, and users of this Website should seek advice from their own lawyers for any legal matters. This Website (the "Site") is a platform that provides legal documentation via the internet. We are not a law firm, and our staff members are not acting as your solicitors. The information provided on the Site is intended to be general and should not be taken as specific legal advice for any particular situation. If you're uncertain whether a document should be modified to suit your circumstances, you should consult a lawyer. The use of the Site, including the Verified check described in clause 5.9, does not establish a solicitor–client relationship between Robot Lawyer Limited, its employees, or any associated individual and the user. Legal requirements vary by jurisdiction and situation, and the information or documents available on the Site are not a substitute for professional legal counsel.
3.9 Regulatory information. Robot Lawyer Limited is not a law firm and is not authorised or regulated by the Solicitors Regulation Authority (SRA). The lawyers who check documents on the Verified plan are solicitors of England and Wales. Each is regulated by the SRA personally, but they do not provide this service through an SRA-regulated firm. This means some protections you would have with an SRA-regulated firm do not apply: you cannot claim on the SRA Compensation Fund; the service is not covered by the compulsory professional indemnity insurance that SRA-regulated firms must hold under the SRA minimum terms and conditions; and you cannot complain to the Legal Ombudsman about Robot Lawyer Limited. If you have a complaint, please use our complaints process in clause 11. If your complaint is about a solicitor’s own work, you may also be able to take it to the Legal Ombudsman after using our complaints process.
3.10 How your documents are drafted. We draft your documents using artificial intelligence (AI), based on the answers you give in our questionnaire. The questions, and the instructions the AI follows, are written and reviewed by our qualified lawyers. The AI is a drafting tool: it is not a lawyer and it does not give legal advice (see clause 3.8). AI can make mistakes, so please read your document carefully and check that it is accurate and suits your situation before you sign, send or rely on it. Documents created without a paid plan or on the Essentials plan are drafted by AI and are not individually checked by a lawyer (see clause 3.7). On the Verified plan, our qualified lawyers check your finished documents and make amendments where needed (see clause 5.9). Our Privacy Notice explains how we use your answers to draft your documents.
4 WHO CAN USE OUR SERVICE, USER ACCOUNT AND PASSWORD SECURITY
4.1 You must be 18 or over to create an account, take out a Subscription or create documents on our Website. By creating an account or taking out a Subscription, you confirm that you are 18 or over. If we reasonably believe that an account holder is under 18, we may suspend or close the account.
4.2 If you need a username or password to access any part of our Website you agree to: 4.2.1 ensure that any details provided to us are accurate; 4.2.2 keep your username or password secure and confidential; 4.2.3 let us know promptly if you believe that your username or password has been compromised.
4.3 We may terminate your access to any Website or any password-protected areas of our Website at any time, if we believe that your use of our Website is affecting the security and stability of our Website or is detrimental to other users. If you have a Subscription, clause 5.34 also applies.
5 SUBSCRIPTIONS
5.1 This section 5 applies when you take out a paid plan with us (a Subscription). It applies together with the rest of these terms. If anything in this section 5 conflicts with another section of these terms, this section 5 applies to your Subscription.
5.2 Some parts of this section only apply if you are a consumer, meaning an individual acting for purposes that are wholly or mainly outside your trade, business, craft or profession. Where we say this, it is because the law gives consumers rights that we cannot take away. Nothing in these terms affects your legal rights as a consumer.
5.3 If you take out a Subscription for business purposes (for example, as a company or a sole trader), you are not a consumer. We still give you the same 14-day cancellation and refund policy as consumers (see clause 5.44).
Plans and credits
5.4 We currently offer two plans:
- Essentials: £13.99 a month, or £139.90 a year on annual billing. You get 10 document credits a month. You can create documents, fill in any blanks online, and download them as PDF or Word to sign yourself. Your documents are drafted by AI (see clause 3.10). Essentials does not include the solicitor check or e-signing.
- Verified: £24.99 a month, or £249.90 a year on annual billing. You get 20 document credits a month and everything in Essentials, plus: a check of your finished documents by a solicitor, who makes amendments where needed (see clause 5.9); and electronic signature, with 5 sends included each month (resetting on your billing date) and extra sends at £1.99 each. E-signing is not available for documents that must be formally served, witnessed or signed in wet ink.
5.5 Credits. One credit lets you create one document.
5.6 Credits refill every month, including on annual plans. Your credits are reset to your plan's monthly allowance at the start of each monthly period. On a monthly plan this happens when your plan renews. On an annual plan it happens on the same day each month until the end of the year you have paid for, even though you pay once a year.
5.7 Unused credits do not roll over. When your credits refill, any credits you did not use that month are replaced by the new month's allowance; they are not added to it. Credits have no cash value. You cannot transfer them, and they end when your Subscription ends.
5.8 Changing plan. If you move up from Essentials to Verified part-way through a period, you get the difference in credits for the current month straight away, and you get the Verified allowance from your next refill. If you move down, the change takes effect from your next refill or renewal.
5.9 The Verified check. On the Verified plan, a solicitor qualified in England and Wales checks each finished document against your answers and the relevant law, makes amendments where needed, and returns it to you within 24 hours. Documents for England and Wales are checked against the law of England and Wales. For documents governed by the law of another country, including Scotland and Northern Ireland, our solicitors check them for good practice, formatting and the law, and we recommend that you also have them checked by a lawyer qualified in that country. The Verified check is not legal advice on your situation (see clause 3.8).
Free trial
5.10 Both plans start with a 7-day free trial. We take your payment details when you start the trial, but we do not charge you during the trial.
5.11 When the trial ends, your Subscription starts automatically. Unless you cancel before the trial ends, we will charge the plan price (monthly or annual, whichever you chose) at the end of the 7 days, and every period after that until you cancel.
5.12 If you cancel during the trial, you will not be charged.
5.13 You can have only one free trial. If you have had a trial before, a new Subscription starts and is charged straight away.
5.14 During the free trial you get your plan's full monthly allowance of credits: 10 credits on Essentials and 20 credits on Verified.
5.15 If we cannot take payment when the trial ends (for example, because your card has expired), your Subscription will not start and your access to paid features will end.
Billing and automatic renewal
5.16 Your Subscription renews automatically at the end of each billing period (each month, or each year on an annual plan) until you cancel. We charge the payment method you gave us at the start of each period.
5.17 Payments are processed by our payment provider, Stripe. We do not store your full card details.
5.18 No renewal reminders. We do not send reminders before a free trial ends or before a Subscription renews. Your first payment is taken automatically when the 7-day trial ends, and your Subscription then renews automatically each month or year (depending on your plan) until you cancel. You can see your plan and next payment date in your account at any time.
5.19 Failed payments. If a renewal payment fails, we (or Stripe) may try again. If payment still cannot be taken, we may pause or end your Subscription, and you will lose access to paid features and any remaining credits. You can still download your documents, as set out in clause 5.33.
Prices include VAT
5.20 The prices shown for our plans, and at checkout, are the total prices you pay. They include VAT at the current rate where VAT applies. We do not add VAT on top.
Prices in other currencies
5.21 Our prices are set in pounds sterling (GBP).
5.22 If you visit from outside the UK, our Website may show prices in your local currency. These are approximate conversions of our GBP prices, for information only. They may differ from the amount you are charged.
5.23 The currency and the exact amount you will be charged are shown at checkout before you pay. That amount is what you agree to pay. If you are charged in a currency other than GBP, the conversion is done by our payment provider at checkout. Your bank or card provider may also charge its own foreign exchange or overseas transaction fees, which we do not control.
5.24 On renewal, the amount charged in your local currency may vary slightly because of exchange rate changes.
Changes to prices and to these terms (30 days' notice)
5.25 We may change the price of a plan. If we do, we will tell you by email at least 30 days before the new price applies to you. On an annual plan, the new price applies from your next annual renewal, not part-way through a paid year.
5.26 The new price applies from your first renewal after the 30 days' notice ends. If you don't want to pay the new price, you can cancel before then and you will not be charged the new price.
5.27 Price changes for new customers, and promotional prices, do not change the price of an existing Subscription during a period you have already paid for.
5.28 We may update these terms, for example to reflect changes in the law or our service. If a change materially affects your Subscription, we will email you at least 30 days before it applies. You can cancel before the change takes effect if you don't agree. Changes do not apply to a period you have already paid for unless the law requires them.
Cancelling your Subscription
5.29 You can cancel at any time from your account or by emailing contact@robotlawyer.co. Cancelling online is as easy as signing up, and you do not need to give a reason.
5.30 Cancellation takes effect at the end of your current billing period. You will not be charged again. We do not give refunds for the rest of a period you have already started, except as set out in clauses 5.36 to 5.44 or where the law requires.
5.31 You keep access to your plan, and can use your credits, until the end of the period you have paid for. On an annual plan, your credits keep refilling each month until the end of the year you have paid for.
5.32 We will confirm your cancellation by email.
Your documents after you cancel
5.33 Cancelling or ending your Subscription never deletes your documents. This applies whatever the reason your Subscription ends. You can still log in to your account, and view and download the documents you created.
Ending or suspending your Subscription by us
5.34 We may suspend or end your Subscription if you seriously or repeatedly break these terms (for example, by misusing the Website as described in clause 3.3).
5.35 We may withdraw a plan or stop offering the service. If we do, we will email you at least 30 days before your Subscription ends, and we will refund any amount you have paid for a period you will not receive.
Your 14-day right to cancel
5.36 14-day right to cancel. If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 usually give you the right to cancel a contract for services or digital content bought online within 14 days of the day after you enter into it, without giving a reason.
5.37 When your 14 days start. Your contract with us starts when you begin your Subscription, which includes the start of a free trial. So the 14-day period normally starts at the same time as the trial and runs on for about 7 days after the trial ends.
5.38 Starting straight away, and when you lose the right to cancel. When you start your Subscription (including a free trial), you ask us to start your service straight away, during your 14 days. On the checkout page, before you subscribe or start your trial, you must tick a box next to this wording: "I confirm I am 18 or over and agree to the Terms of Service. By continuing, you ask us to start your service straight away and agree you'll lose your 14-day right to cancel once you've used it." By ticking that box and continuing you:
- (a) expressly ask us to start the service straight away; and
- (b) acknowledge that you will lose your right to cancel once you have used the service, because each document is digital content supplied to you as soon as it is created.
"Using the service" means creating a document or using any credits.
5.39 How to cancel within 14 days. Email contact@robotlawyer.co saying you want to cancel, or use the cancellation option in your account. You can use the model cancellation form in clause 5.45, but you don't have to.
5.40 When we refund. If a refund is due under clause 5.41, we will refund you within 14 days of the day you tell us you are cancelling, using the payment method you paid with. We do not charge a fee for the refund.
Refunds only if you have not used the service
5.41 If you cancel within the 14 days:
- you will not be charged if you cancel during the free trial;
- if you have been charged and you have not used the service (you have created no documents and used no credits), we will give you a full refund;
- if you have used the service, you have lost your right to cancel, and no refund is due. You can still cancel at any time under clause 5.29, and you will not be charged again.
Annual plans: no pro-rata refunds after 14 days
5.42 Once the 14 days have passed, you can still cancel at any time as set out in clause 5.29, effective at the end of your billing period. We do not refund part-used periods. This includes annual plans: we do not give pro-rata refunds for the unused months of an annual plan.
If something goes wrong
5.43 Separately from the 14-day right, if a document or our service is faulty or not as described, you have legal rights under the Consumer Rights Act 2015, which may include a repair, replacement or a price reduction. Nothing in these terms limits those rights. Contact us at contact@robotlawyer.co.
Business customers
5.44 Clauses 5.36 to 5.42 also apply to business customers, but as a contractual policy that we choose to offer, not as a legal right. This means a business customer who cancels within 14 days of starting their Subscription (including any free trial) gets a full refund only if they have not used the service (no documents created and no credits used), and no refund once they have used it. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 do not apply to business customers, and this policy does not give business customers any other consumer rights.
Model cancellation form
5.45 If you want to cancel within your 14 days, you can copy and complete this form and email it to us, but you don't have to use it. (Complete and return this form only if you wish to cancel the contract.)
To: Robot Lawyer Limited, Studio 15, 113 Liverpool Road Studios, Liverpool Road, Liverpool, L23 5TD. Email: contact@robotlawyer.co
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*]: Robot Lawyer [Essentials / Verified] [*] subscription
Ordered on [*] / received on [*]: ………
Name of consumer(s): ………
Address of consumer(s): ………
Email address used for the Robot Lawyer account (optional, to help us find your account): ………
Signature of consumer(s) (only if this form is notified on paper): ………
Date: ………
[*] Delete as appropriate.
6 INTELLECTUAL PROPERTY RIGHTS
6.1 The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Website (Content) are owned by us and our licensors.
6.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
6.3 Nothing in these terms grants you any legal rights in the Website or the Content other than as necessary for you to access it.
6.4 You may not use any trade marks or trade names that are displayed on this Website, unless you have our express written permission.
7 INFORMATION ON THE WEBSITE
7.1 We try to make sure that the Website is accurate, up to date and free from bugs, but we do not guarantee that it will be.
7.2 We do not guarantee that the Website will be fit or suitable for any particular purpose. Any reliance that you may place on the information on the Website is at your own risk. This does not affect your legal rights as a consumer in relation to a Subscription (see clause 5.43).
8 THIRD PARTY SITES
8.1 We have no control over, and don't accept any responsibility for, the content of any third party website. If we include a link to any third party website, this doesn't mean that we endorse or recommend the organisation which operates it. Your use of a third party site may be governed by the terms and conditions of that third party site and is at your own risk.
9 LIMIT OF LIABILITY
9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: 9.1.1 losses that were not foreseeable to you and us when these terms were formed; 9.1.2 losses that were not caused by any breach on our part; 9.1.3 business losses; and 9.1.4 losses to non-consumers.
9.2 Nothing in this section 9 limits your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 (see clause 5.43).
10 VARIATION
10.1 We reserve the right to amend these terms. Our updated terms will be displayed on the Website, with the date they were last updated. By continuing to use and access the Website, you agree to be bound by any future updates to these terms as and when they are updated. It is your responsibility to check these terms from time to time to verify such variations.
10.2 If you have a Subscription, clause 5.28 applies instead of clause 10.1 to any change that materially affects your Subscription: we will give you at least 30 days' notice by email.
11 COMPLAINTS AND QUERIES
11.1 If you have any questions about our Website or your Subscription, or have any complaints about its contents, please contact us at contact@robotlawyer.co.
12 LAW AND JURISDICTION
12.1 The laws of England and Wales apply to these terms. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer and live in either Northern Ireland or Scotland. In which case, you can choose to bring a claim in England and Wales or in the courts of another part of the United Kingdom in which you live.
12.2 If you are a consumer living outside the UK, you may also have mandatory rights under the law of the country where you live. Nothing in these terms takes those rights away.